When you boil it down, there aren't that many consumer models for media. I count 3 basic ones... advertising, subscription, and sell-through. Sure, there are others (like product licensing and bundling), and there are combinations, but I'm going to be simplistic today to make a couple points.
Let's take each of the 3 models and discuss them for a moment. These models apply to both video and music, but I'm going to limit the discussion (and conclusions) to music for today.
Subscription
For years, the music industry has focused on pushing subscription (ala Rhapsody and Napster) as a business model. Subscription makes a lot of sense for the labels, offering predictability and longevity to a consumer's spend on music. And, the proposition sounds good for consumers too.
Well, sounds good for consumers in theory, but that hasn't borne out in practice. Ten years into the promise and potential of subscription, the market is still only 10% to 15% of the digital marketplace. Subscription has always been the business model that is going to really take off next year. Meanwhile, consumers have shown an overwhelming propensity toward ownership, leaving subscription to languish.
While 2008 may be the year that subscription finally takes off, I find that to be unlikely for two reasons.
First, I think there's probably a reason that US consumers haven't really adopted the subscription model. You might write that off to technology issues, but I think there is something around consumer psychology at play too. And, psychology is hard to change.
Second, I believe that the subscription model may end up being collateral damage of the labels' move to DRM-free. As a consumer, I'd much rather buy an unfettered track (that I can use as I see fit) than pay for a subscription that only plays on a limited number of devices and includes all the platform limitations that drove the abandonment of DRM for sell though.
Of course, if I was sitting in the labels' shoes, I'd be working hard to solve these problems and make subscription a viable business model. I gather that's the focus of efforts like TotalMusic and UMG's deal with Nokia. If the labels can pull it off, it'd be a major coup. But, the proof will be in the pudding.
Advertising
Ah, advertising, the panacea solution to any business model ill.
I never believed that SpiralFrog was a good idea. Trying to use advertising to support an ownership model just doesn't work. Even if a service could consistently secure a $30 CPM, it'd have to somehow present over 23 ads to the consumer... just to have it make sense for the label.
From where I sit, advertising should be viewed as a “gravy” model for the labels. It's a great means to make some incremental dollars off music discovery, the driver of sales.
The labels may still be upset that radio flourished off advertising atop their content, but there's another side to that story... Radio built LP's, cassettes and CD's into a mass market phenomenon.
Radio was the great discovery tool of the 20th century. While radio (and Internet radio) will certainly play an important role in the future of discovery, I'd bet on social networks like iLike to take the reins and drive digital music sales to mass market levels, something the labels desperately need.
To do that, the discovery networks need to be viable businesses, with their profitability necessarily fueled by advertising. The labels deserve a cut of that ad revenue, but I caution the labels from taking too greedily there, because it stands to choke off the market for sell-through... which is where the labels will make their real dollars.
Sell-through
For the past 50 years, sell-through has been the dominant business model for labels in the US. That isn't going to change, even after CD's fade from view. I'll wager that digital sell-through will be the biggest label revenue source for a long time to come.
iTunes just announced passing of the 4 billion mark in total track sales. Sure, it's slowing down, but I think that's a reflection of appetite for the channel not the market. From what I understand, Amazon is on track to build a solid long-term business.
Were I sitting at the label, I'd be putting the bulk of my energies to aggressively growing digital sell through. The move to DRM-free was a big step in the right direction, but there's more energy to be spent on improving the consumer experience for digital sell-through. More on that tomorrow.
Which brings me to my point today... I'd place my horses behind sell-through as the primary model for music in the future. For the labels, I maintain hope on the subscription side, though I don't see the evidence in the market that things are truly heading in that direction. As for advertising, well, I see it as a supporting model that fuels music discovery and, in turn, generates sales.
Subscription: first, I don't believe that DRM-free downloads choke off this model. Subscription customers (like me) understand that they are paying for a certain value proposition w/r/t rights, just as DVD customers do. I put up with technological glitches in hopes that they will go away.
There are two problems with subscriptions, both solvable. First is simply that they have no precedent in the physical world, so customers don't understand them the way they do downloads. The solution to that is marketing. Fingers have barely been lifted to market subscription services (Napster's marketing budget? Come on.). I think the Majors realize this and want to (finally) do something about it. UMG's Total Music is intended to help solve this problem (among other things).
Second problem is technological clunkiness of portable device transfer. Once we get to cheap portable broadband devices, this problem is over, especially as (a la Nokia and a few others) the subscription service starts showing up on your monthly mobile phone bill instead of separately. When no one pays for downloaded music anymore (see below), the value will migrate to what Peter Gabriel calls "curatorial", which subscription services can provide very well (especially with better recommendation engines tied to social networking) and for which people will be willing to pay.
I hear more and more people say that they are tired of listening to the 20-50 albums that they bought for or ripped into their iPods. Subscription is the answer for those people; it's a natural Stage 2 of their digital music consumership. Both downloading and ripping are not scalable in terms of variety/volume of music to which the listener is exposed; subscription services are.
Advertising: yes, SpiralFrog is a clunky model, but the imeem model is the one that the labels are all high on and they are getting good results. This model involves using acoustic fingerprinting to identify uploaded copyrighted songs and serve targeted ads alongside them. I think this is going to be very big.
"Sellthrough" (movie-speak for "ownership"): This is not going to survive. It is going to be killed off slowly by a combination of factors. First, more and more acts are sidestepping the major label scene and willingly giving away their music. This is going to become more and more prevalent and will force download prices irrevocably down, eventually to nothing.
Second, we now know that the problem is not just P2P file sharing, it's hand-to-hand copying. With DRM-free, this spirals out of control. Think about it: attempts to increase sales through viral marketing -- a Holy Grail of the music industry ever since anyone learned to spell "digital" -- are gone now - finito, kaputt, over. This is what the majors gave away in their quest to build up a competitor to Apple.
Paying for digital downloads is just such an early adopter thing. Swaths of the music industry keep rationalizing against this trend by offering more and more free promotional content to drive paid ownership; at the end of this road is just plain no paid ownership. People will only pay to own that which cannot be digitized ("merch").
- bill.
You shouldn't read into my comments a negative assessment of the subscription model itself, rather I simply observe that 10 years of focus have not yet solved the consumer issues there. Efforts by the labels inherit that legacy and the challenge of overcoming it. Certainly not impossible, but not a slam dunk either.
I tend to disagree with the point on marketing of subscriptions being a primary issue. I believe there's quite a bit more to it.
As for your assessment of digital downloads, I have two comments...
First, I'm curious what evidence you have that sell-through is a temporary phenomenon. Markets have strongly indicated a predisposition toward this model, and I'd wager Amazon's results will continue to underscore this result.
Second, if you really believe that sell-through prices will be forced down to nothing, how can you argue for any paid model? Why would I, as a consumer, pay for a subscription if the cost to acquire that same music via download (and unencumbered by DRM) is $0.00?
One last comment. I'd caution you from extrapolating too much from those of your contacts who still buy albums instead of tracks.
I can imagine the model devolving to early adopter premiums, a la consumer electronics: music geeks will pay to download something if it confers cutting-edge coolness on them for being the first to get it. But there are two things wrong with this scenario:
a) The early adopter music geek then enhances his coolness factor by emailing copies of the file to his friends and/or posting it on a social networking site like imeem, thus killing off further revenue. At least imeem will show a targeted ad.
b) New acts will want to give their music away anyway, in order to build exposure. The CE analogy holds (from a marketing perspective, not a COGS perspective) because you have established brands. New musical acts are not established; therefore they will give their music away; therefore there is no revenue at all. As for well-known acts, there is little early adopter cool factor for being the first on your social network to download the new Yeah Yeah Yeahs album, let alone the latest Hannah Montana. Disney relies on selling the lip gloss or whatever it is. UMG will have to make do with a share of Yeah Yeah Yeahs T-shirt revenue.
What you get when you pay for a subscription is not so much the content per se but the convenience of having anything you want available instantaneously, including recommendations from people you trust – friends or “curators” (known in the legacy music world as DJs). That’s what people will be willing to pay for. You can’t get the same thing with free unencrypted downloads, because the act of downloading is just not scalable at a user level.
Now having said that, I will admit that subscription services may be subject to the same third-party incentives as downloads. It’s possible that (say) a cable company will bundle a subscription-on-demand music service with its other content offerings in an all-in-one package, just as cable TV companies today bundle in radio-like music services such as Music Choice. Or, you might get a subscription service that runs on the targeted-ad model. But you can offer increasing levels of sophistication about content selection, artist information, recommendations, social networking, etc., which will generate revenue that leads to payments to artists, unlike the download model. It’s even possible that direct revenue may become confined to highly specialized services for connoisseurs – I can see this working in the classical music field (my wife’s field), for example, or jazz or world music or something else that requires specialized metadata, taxonomies, and so on.
Finally, regarding my friends & relatives who are tired of what’s on their iPods: some of them download single tracks, not just albums. But actually this ties into my argument: downloading an album is a (modest) way of introducing scalability into the download process, compared to single songs. I think you’ll see this scalability argument play out in various places as more user models develop.
Once the bandwidth is available via wireless channels (pervasive 3G speeds, Wi-Fi networks on a local basis) such that access to an endless library of music is pervasive, the streaming subscription model is a no-brainer for just about everyone. DRM download subscriptions are another issue altogether.
What roadblocks remain to full acceptance for streaming subscription?
Pervasive access - With a single subscription, I want access /everywhere/. At home, in my car, at work, on the go. I want multiple, purpose-specific devices to have access to my playlists, preferred artists, streaming stations,
Flexible pricing structures. All plans should allow unfettered access to the complete song library. Pricing should be tiered by number of devices simultaneously accessing the service at once (ala Sirius/XM). I should be able to use an unlimited number of devices with a single login, but price increases with number of devices accessing the service at once under a single account.
* Supported hardware. There are a tremendous amount of devices which can stream music today, both at home and on the go. Dedicated head-units for your car don't exist (or rather, are so few, they might as well not exist). However, you can get around this by using your mobile phone which often has access to a number of streaming services (either free, or through your phone provider). To really make streaming subscriptions attractive, there need to be devices for every type of situation which give you access to "your" music (i.e. your preferences).
Today, you can pay a service like Rhapsody for ability to stream anywhere/anytime via a compatible device. You pay an additional fee for DRM downloads (for offline/non-streaming access). I don't care for access to DRM laden downloads. The experience is awful, and technology won't fix it. It's just a bad idea. The streaming experience is near perfect, however.
As a user of Rhapsody, Yahoo Music (RIP), Last.fm, Pandora, and others, I can access just about any music at any time, almost anywhere. The pervasiveness of wireless access is the biggest remaining hurdle, along with the other secondary issues mentioned above.
In the meantime, as a massive consumer of music (can't count how much I've spent in the past 15 years), the idea of ownership means less and less to me, as long as I can have access to the music I want, when I want. It's more a collectible to me now than anything else. And the ad model? That's a teaser to the paid, streaming subscription model. Who likes ads, regardless of whether they get free access to a good. I'll pay money to get rid of ads any day.
Though dropped calls are frustrating, I can call back or wait until coverage returns. My tolerance for coverage issues with music is much lower. I believe that purchasing/downloading music (and storing it locally) is likely to exist for a long time for that simple reason.